Billing
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I recently purchased lapis, but it has not been reflected in my account. What happened?
We apologize for this inconvenience. When a large number of users make purchases simultaneously, purchased Lapis or in-game bundle may take ...
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What is the "Early Bird Bundle"?
The Early Bird Bundle is a bundle that is offered to every new player in the game. This bundle is a one-time limited offer, and is only avai...
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Why can't I buy lapis or make other in-app purchases?
If you are unable to make a purchase even with a stable internet connection, we strongly suggest that you contact your app provider regardin...
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Where can I find the Transaction ID of my purchase?
You can find the Transaction ID on your purchase receipt, which is sent via the Email Address / Account associated with your billing informa...
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What are EX Points?
Exvius Points (or EX Points) are obtained every time you purchase Lapis. There are certain bonuses a player can receive once the required EX...
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Is there another way to purchase Lapis?
You can officially purchase lapis and other bundles through each official app store. We are not affiliated with any 3rd party merchants who ...
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Do you process refunds?
In the event that you accidentally purchase a bundle, contact the app store immediately for a refund request. Kindly note that payments go t...
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What do I do if an unintentional purchase was made by a friend or family member?
It is essential that you secure your account at all times to prevent unauthorized purchases. Unfortunately, all purchases made in the game a...
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I was charged more than once for my purchase.
Please contact your respective App Store and request a refund on the extra charge(s) made in your game account. Please refer to the followin...
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How do I pay via convenience store or with a parental control payment?
Convenience Store Payment Method1. Make a purchase in-game.2. Select the option for convenience store payment.3. Settle the payment at the a...