If your game progress is already linked to Facebook, Google, or an Apple ID, you can retrieve your data by using the Facebook, Google, or Apple ID login option that can be seen upon launching the game.

If your account isn't connected to any of the services above, please contact us as soon as possible and provide us with the following details:

- Player ID or Inquiry ID
- Account name and level
- Date account created
- Last login date
- Device model and OS
- Party composition (units and their levels)
- Profile info message
- Country

If you have made a recent in-game purchase, kindly provide the following details located on your receipt(s):
- Order/Transaction ID
- Date and time of purchase
- Purchase amount

Step-by-step instructions will be provided to you so that you can retrieve the said account as soon as possible