Here are some troubleshooting steps that you may want to consider if you experience a technical related issue in the game. (Before performing these steps, please make sure that your account is linked so that you are able to restore your game data. Failure to link your game may lead to the loss of your account.)
1. Restart the application.
2. Make sure that the application is not running in the background. You may need to restart the application more than once.
3. If restarting the application does not work, try restarting your device. This may fix some issues.
If the above steps do not fix the issue, proceed to the following steps:
For iOS: Please try re-installing your FINAL FANTASY BRAVE EXVIUS application. Make sure to turn off your iCloud before redownloading the game.
For Android: Please try clearing the cache and data for the application on your device.
1. Close the FINAL FANTASY BRAVE EXVIUS application.
2. Go to your device settings.
3. Go to "Apps" or "App Manager."
4. Select FINAL FANTASY BRAVE EXVIUS.
5. Clear cache and data.
6. Restart your device.
7. Launch FINAL FANTASY BRAVE EXVIUS.
If the above does not fix the issue, please try reinstalling the application.
Kindly bear in mind that FINAL FANTASY BRAVE EXVIUS currently requires at least the following:
iOS:
- At least 2GB of RAM
Android:
- 3 GB RAM
- OS with Android 5.0 and above
Please be reminded that FINAL FANTASY BRAVE EXVIUS is made to run on current devices. The application may not be able to run and/or performance may be negatively impacted on devices with insufficient hardware specifications. Also, as of the latest compliance with Google, Intel-based Android devices will not be supported after app version 3.7.0 following the introduction of 64-bit support.
1. Restart the application.
2. Make sure that the application is not running in the background. You may need to restart the application more than once.
3. If restarting the application does not work, try restarting your device. This may fix some issues.
If the above steps do not fix the issue, proceed to the following steps:
For iOS: Please try re-installing your FINAL FANTASY BRAVE EXVIUS application. Make sure to turn off your iCloud before redownloading the game.
For Android: Please try clearing the cache and data for the application on your device.
1. Close the FINAL FANTASY BRAVE EXVIUS application.
2. Go to your device settings.
3. Go to "Apps" or "App Manager."
4. Select FINAL FANTASY BRAVE EXVIUS.
5. Clear cache and data.
6. Restart your device.
7. Launch FINAL FANTASY BRAVE EXVIUS.
If the above does not fix the issue, please try reinstalling the application.
Kindly bear in mind that FINAL FANTASY BRAVE EXVIUS currently requires at least the following:
iOS:
- At least 2GB of RAM
Android:
- 3 GB RAM
- OS with Android 5.0 and above
Please be reminded that FINAL FANTASY BRAVE EXVIUS is made to run on current devices. The application may not be able to run and/or performance may be negatively impacted on devices with insufficient hardware specifications. Also, as of the latest compliance with Google, Intel-based Android devices will not be supported after app version 3.7.0 following the introduction of 64-bit support.