We apologize for this inconvenience. When a large number of users make purchases simultaneously, purchased Lapis or in-game bundle may take some time to be credited to your game account. Please wait within 24 hours until your purchase shows up. If you have not received anything after the said time frame, please contact our customer support.

When contacting us, we kindly ask that you provide the following information to facilitate processing:

- Player ID or Inquiry Code
- Order/Transaction ID
- Purchase Date and Time
- Exact Name and Contents of the Lapis/Bundle In-game
- Amount of the Purchased Lapis/Bundle
- Platform you are using